CAPSTAR’s Property Management Group is focused on delivering measurable results. Our approach is comprehensive. We take into consideration all aspects of building management and operations to maximize property performance and occupancy.

Key components include:

• Collaboration with property accounting and leasing teams to ensure we focus on one set of property objectives.
• Recruitment and development of the best and brightest people in the business.
• Southern Methodist University’s Cox School of Business has established the proprietary Property Management Training and Certification Program utilized by CAPSTAR.
• Industry leading property management systems are incorporated to ensure our services are delivered at the highest level.
• We brand our buildings by appearance from the outside in.
• Every property has well documented life safety procedures, maintenance programs, and work order systems. Annual audits are conducted to ensure compliance.
• Each year property operating expenses are benchmarked to industry standards and competing properties. Our goal is to operate each property efficiently without sacrificing tenant satisfaction.
• Vendor relationships that ensure superior services are delivered through goal setting, expense management, and vendor recognition. We require exceptional service, quality personnel, and fair pricing from all our vendors.
• We retain our tenants. At CAPSTAR, we actively develop productive business relationships with our tenants. To measure our success each year, we utilize CEL to survey tenant satisfaction. CAPSTAR is consistently ranked in the top 10% of management firms in the U.S.